Information We Collect

When you engage with trelixandora's budget audit services, we collect various types of information to provide you with personalized financial guidance and maintain our platform's security. Understanding what information we gather helps you make informed decisions about sharing your data with us.

We collect this information through direct submissions on our website forms, automated tracking technologies, and during consultations with our certified budget specialists. All data collection occurs with your explicit consent and follows Canadian privacy legislation requirements.

How We Use Your Information

Your information serves specific purposes that directly benefit your budget audit experience. We never use your financial data for purposes beyond those explicitly outlined in this policy, and we maintain strict internal controls to ensure appropriate usage.

Information Sharing and Disclosure

trelixandora maintains strict controls over information sharing. We only share your data in specific, limited circumstances that are essential for providing our services or meeting legal obligations. Here's exactly when and how we might share your information:

We may share your information with trusted service providers who assist in delivering our budget audit services, including cloud storage providers, payment processors, and specialized financial software vendors. These partners operate under strict confidentiality agreements and can only use your data for purposes directly related to supporting trelixandora's services.

Legal requirements may occasionally require us to disclose information to Canadian government agencies, law enforcement, or courts. This occurs only when we receive valid legal requests such as court orders, subpoenas, or regulatory inquiries. We carefully review all such requests and only provide the minimum information legally required.

In the unlikely event of a business merger, acquisition, or sale, your information might be transferred as part of that transaction. We would notify you at least 30 days before any such transfer and ensure the new entity maintains equivalent privacy protections.

We never share your information for marketing purposes with unrelated companies, and we don't participate in data broker activities or advertising networks that might compromise your financial privacy.

Your Privacy Rights Under Canadian Law

As a Canadian resident using trelixandora's services, you have comprehensive rights regarding your personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. Understanding these rights empowers you to control your data effectively.

To exercise these rights, contact our Privacy Officer at info@trelixandora.com with your full name, account email, and specific request details. We respond to privacy rights requests within 30 days and provide clear explanations if we cannot fulfill specific requests due to legal obligations or legitimate business needs.

Data Security and Protection Measures

Protecting your financial information requires robust, multi-layered security measures that evolve with emerging threats. trelixandora implements industry-leading security practices specifically designed for handling sensitive financial data in compliance with Canadian privacy standards.

All data transmission between your device and our servers uses 256-bit SSL encryption, the same standard used by major Canadian banks. Your financial information is encrypted both during transmission and when stored in our secure databases, making it virtually impossible for unauthorized parties to access readable data.

Our data centers employ physical security controls including biometric access systems, 24/7 monitoring, fire suppression systems, and backup power supplies. Only authorized personnel with specific business needs can access areas containing servers that process your information.

We conduct regular security audits, penetration testing, and vulnerability assessments to identify and address potential weaknesses in our systems. Our security team monitors for suspicious activities continuously and implements immediate responses to any detected threats.

Employee access to your data is restricted based on job responsibilities and is logged for audit purposes. All trelixandora staff members undergo background checks and regular privacy training to ensure they understand their obligations to protect your information.

Data Retention and Deletion

trelixandora maintains clear policies regarding how long we keep your information and when we delete it. These retention periods balance your privacy rights with legitimate business needs and legal requirements in Canada's financial services sector.

We retain your account information and financial data for as long as your account remains active, plus an additional seven years after account closure to comply with Canadian tax and audit regulations. This extended retention period aligns with Canada Revenue Agency requirements for financial record keeping.

Communication records including emails, chat messages, and support tickets are kept for three years to maintain service continuity and resolve potential disputes. Technical logs and website usage data are automatically deleted after 18 months unless required for ongoing security investigations.

When retention periods expire, we securely delete your information using industry-standard data destruction methods that make recovery impossible. For encrypted data, we destroy the encryption keys, rendering the data permanently inaccessible.

You can request earlier deletion of your data by contacting our Privacy Officer, though we may need to retain certain information longer if required by Canadian law or for legitimate legal purposes such as fraud prevention or dispute resolution.

Cookies and Tracking Technologies

trelixandora uses cookies and similar technologies to enhance your browsing experience and improve our service delivery. Understanding how these technologies work helps you make informed decisions about your online privacy preferences.

We use essential cookies that are necessary for basic website functionality, including maintaining your login session, remembering your preferences, and ensuring security features work properly. These cookies cannot be disabled without affecting your ability to use trelixandora's services effectively.

Analytics cookies help us understand how visitors use our website, which pages are most helpful, and where users encounter difficulties. This information, collected anonymously, guides our efforts to improve the user experience for budget audit clients.

Most web browsers allow you to control cookie settings through their preferences menu. You can choose to block certain types of cookies, though this might limit some website features. We respect your browser's "Do Not Track" signals and other privacy preference indicators.

We don't use advertising cookies or participate in cross-site tracking activities that follow your browsing behavior across multiple websites. Our focus remains on providing excellent budget audit services rather than advertising-driven business models.

International Data Transfers

While trelixandora primarily operates within Canada and stores data in Canadian facilities, some of our service providers may process information in other countries with different privacy laws. We take special precautions to ensure your information receives appropriate protection regardless of where it's processed.

When we transfer data outside Canada, we implement standard contractual clauses and other safeguards that meet or exceed Canadian privacy standards. These legal mechanisms ensure that foreign service providers maintain equivalent protection levels for your personal information.

We prioritize Canadian and European Union service providers who operate under privacy regulations similar to or stronger than Canadian requirements. When US-based providers are necessary, we select companies that participate in recognized privacy frameworks and demonstrate strong data protection practices.

You have the right to obtain information about specific countries where your data might be processed and the safeguards we've implemented for those transfers. Contact our Privacy Officer if you'd like detailed information about international data processing arrangements.

Privacy Policy Updates

trelixandora periodically updates this privacy policy to reflect changes in our services, applicable laws, or privacy practices. We believe in transparency about these changes and ensure you always have access to current information about how we handle your data.

When we make significant changes that affect how we collect, use, or share your information, we'll notify you at least 30 days before the changes take effect. This notification will be sent to your registered email address and prominently displayed on our website.

Minor updates such as clarifications, formatting changes, or updated contact information may be implemented immediately with notification through our website. We encourage you to review this policy periodically to stay informed about our privacy practices.

This privacy policy was last updated on February 15, 2025, and reflects our current practices and Canadian privacy law requirements as of that date.